Welcome to Crystcop! We value your satisfaction and strive to provide you with the best experience when purchasing our gemstones. Please read our Refunds and Return Policy carefully to understand how we handle returns, exchanges, and refunds.
1. Return Eligibility: We accept returns for a period of 7 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. It must also have the receipt or proof of purchase.
2. Initiation of Return: If you wish to initiate a return, please contact our customer service team within the 7-day return window. You can reach us through our contact form, email, or phone number provided on our website. Please provide your order details, reason for return, and any supporting information.
3. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item. Crystcop is not liable for any damage or loss that occurs during the return shipping process.
4. Inspection and Approval: Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. If the item is approved, we will proceed with the refund process.
5. Refund Processing: Refunds will be processed within 14 days of receiving the returned item. The refund will be issued using the same payment method used during the original purchase. Please note that depending on your payment method and financial institution, it may take additional time for the refund to reflect in your account.
6. Non-Refundable Items: Certain items are non-refundable, including:
- Customized or personalized orders.
- Items that have been damaged or altered after delivery.
- Gift cards or promotional items.
7. Exchanges: We do not offer direct exchanges for products. If you wish to exchange an item for a different one, please initiate a return and place a new order for the desired item on our website.
8. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately with photographic evidence of the issue. We will work to resolve the situation promptly and provide you with a replacement or refund.
9. Contact Us: If you have any questions, concerns, or require assistance regarding our Refunds and Return Policy, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction.
Please note that by making a purchase on our website, you agree to abide by our Refunds and Return Policy. We reserve the right to amend or update this policy at our discretion. It is recommended to review this policy periodically for any changes.
Thank you for choosing Crystcop for your gemstone needs. Your satisfaction is our priority, and we look forward to serving you with the utmost care and professionalism.